Returns & product support

Find the practical steps for returns, product concerns and support.

Requesting a return

contact Luna with your order number, product name and reason for the request.

Time limits and conditions

Before placing an order, contact Luna if you need the applicable return period or conditions confirmed.

Return costs

For information about return shipping arrangements and costs for your order, contact Luna.

A fault or damaged item

If an item arrives damaged or develops a fault, contact Luna with your order number and a description of the problem. Photos can help explain what has happened.

Warranty and support

For warranty information or help with your exact model, contact Luna with the product name and order details.